Field Operation Manager

VisionFund Tanzania Microfinance Bank Ltd (VFT MFB) formerly known as SEDA is a fast growing and reputable Micro Finance Bank (MFB), has a loan book of more than TZs. 44 billion and more than 60,000 customer base, more that 5,000 of them being small holder farmers. VFT-MFB is seeking to employ a dynamic and committed Tanzanian young men & women who have passion for people’s economic development to fill in the vacant position detailed here below;

Work Reference No. 25/25 Position: Field Operation Manager

Reporting to: Chief Operations Officer

Job Purpose; –

The Field Operations Manager (FOM) provides overall leadership to VFT’s field/Branch Operations and ensures that the bank meets annual business targets as approved by the Board in the annual operational plan. The position holder is responsible day to day management of Branches through Regional Managers and Business Center manager and execution of the strategic operational targets including disbursement plan, budgeting, people and performance management, risk, and internal controls management to reduce VFT’s Operational Risk. The position ensures growth of the loan and deposits portfolio while enforcing compliance with country laws and regulations. The position holder also ensures that the banks products and services positively impact the lives of clients through VFT’s social performance framework. In addition, the position holder ensures that VFT work in close integration with World Vision Area Programs in fostering economic development for low income entrepreneurs

Main Responsibilities; –

1. Performance Management

   • Oversee the management and staff of the operations department to ensure that all branches and exceed the monthly and annual business targets. Mentor and coach Regional Managers for performance.
   • Maintain a high standard of discipline within the operations department and ensure that all managers meet their targets on an ongoing basis.
   • In coordination with People and Culture, execute incentive scheme for all operations staff to steer motivation and performance.
   • Ensures that staff have the capacity to deliver through implementation of continuous training program.

2. Compliance with Banks Policies and Regulatory requirement

   • Manage the application of policies, norms and procedures at the branch level and supervise that business operations are working according to procedures.
   • Enforces compliance to the local regulatory laws as prescribed as the applicable laws.
   • Set performance contracts and monitor performance per procedures for the branch managers;
   • Implement the performance management system for the branch managers which enforces compliance to policies, procedures and regulations.
   • Ensure that all identifies gaps in compliance through internal audit and risk units are fully addressed within agreed timelines.

3. Administration

   • Supervise that the branch network maintains up-to-date and accurate client records.
   • Organize and maintain neat, up-to-date and accurate files regarding performance of all regions and in particular the Branch Managers and Regional Managers.

4. Department reporting

   • Perform analysis on financial indicators and provide reports for the COO on these indicators including deposits, channels performance, disbursements, and client retention, growth of different products, and branch profitability and delinquency.
   • Ensure that overall and branch reporting is complete and accurate.
   • Provide timely and accurate information and reports on a regular basis to the Chief Operations Officer and other senior management members of VFT as well as other stakeholders as required.
   • Ensure timely delivery and overall supervision and accurate reporting of financial data and performance, and regulatory data.

5. Business Development

   • Lead Branch network in ensuring that all business targets as approved by the Board are delivered which include, Loan Portfolio, Deposits, Clients and Revenue targets.
   • Collaborate with the Head of Business Development and other Managers to develop the Local marketing and sales strategy in order to increase the number of clients, maximize sales, and keep current clients.
   • Conduct required Feasibility studies for the new areas and providing recommendations for market potential.
   • Participate in Market Research in collaboration with the Marketing and Product Development Teams to determine the products and services appropriate for various customer segments.

6. Credit Risk Management

   • Ensures that all Branches maintains a Portfolio at Risk of not more than 5% PAR > 1 day
   • Ensures that loan loss rate is kept within maximum limit of less than 2%
   • Supervises the debt recovery team to ensure collection of written off loan facilities from clients.
   • Documents causes of delinquencies and implements remedial action by updating policies, taking appropriate disciplinary or capacity building to the operations team.

7. Integration with World Vision and Social Performance Management

   • Drives the social performance agenda of the business through targeting of the right clients as defined in VFT’s social performance framework.
   • Ensure that VFT’s operations aligns with World Vision APs and maintained to close working relations with all AP Managers.
   • Building mutually beneficial partnerships with other strategic partners in line with the mission of VFT.

8. Required skills, knowledge, and competencies

List education, knowledge & skills, licenses preferred, and all experiences required to perform this position in a fully competent manner; –

Education and Experience

1. • A minimum of BSc in Business, accounting, finance or related area of study and minimum of five years of senior operational management experience, preferably in a bank or microfinance institution.
   • Experience in strategic planning, budgeting, operations, deposit product and systems development, and risk management.

Core Competencies Required:

1. • Strong leadership and people management skills.
   • Strong analytic skills. Ability to conduct analysis of business processes and operations and to think strategically using financial analysis.
   • Excellent communication skills.
   • Ability to present financial information effectively to both specialists and non-specialists.
   • Understanding of financial and banking software packages, preferably familiarity with T24.
   • Knowledge of micro, small and medium enterprise market segments in Tanzania.

Attributes Desired for a position above; –

• honest, hardworking, friendly, focused;

• Local language skills;

• High standards in regards to quality of work;

• Able to work independently and as a team member;

• Attention to detail;

• Experience in banking or microfinance;

• Commitment to the social mission of microfinance

About our working environment & organization culture:

VisionFund Tanzania Microfinance Bank has a calm and harmonious working environment where staffs are highly valued. Good work is recognized and rewarded accordingly and there is an opportunity to grow professionally and spiritually.

VisionFund Tanzania Microfinance Bank takes our Safeguarding responsibilities seriously and is committed to providing an environment that is safe from harm or abuse for adults, including clients, as well as children.

Candidates will undergo criminal record and background/ reference check prior to employment.

Female applicants are particularly encouraged to apply!! Mode of Application:

Interested and suitably qualified individuals should;

1. Forward their application letter, attaching certified copies of their academic and professional certificates, detailed CV’s with three referees and National ID to application@vftz.co.tz

2. All applications should be addressed to;

The Chief Executive Officer,

VisionFund Tanzania Microfinance Bank Limited

P.O. Box 1546,

Arusha, TANZANIA.

3. The position should be the subject of the email application.

4. The deadline for the application is on 31^st August, 2025.

N.B. Only short-listed candidates will be contacted.

Disclaimer

VisionFund Tanzania Microfinance Bank would like to inform the general public that it has not engaged any consultant/agent to conduct recruitment on its behalf.