IT Technical Support

VISIONFUND TANZANIA MICROFINANCE BANK LTD VACANCIES

VisionFund Tanzania Microfinance Bank Ltd (VFT MFB) formerly known as SEDA is a fast growing and reputable Micro Finance Bank (MFB), has a loan book of more than TZs. 44 billion and more than 60,000 customer base, more that 5,000 of them being small holder farmers. VFT-MFB is seeking to employ a dynamic and committed Tanzanian young men & women who have passion for people’s economic development to fill in the vacant position detailed here below;

Work Reference No. 12/25 Position: IT Technical Support

Reporting to: Senior Infrastructure and Integration Officer

Job Purpose

This position is part of the IT operations team of VisionFund Tanzania and its purpose is:

• To ensure users computers and applications are available

• To ensure all users IT facilities specifications during acquisitions are per approved standard

• To ensure trainings to staff in regard to use of services, applications and computers are adequately attended

• To ensure all staff enquiries are attended diligently via IT helpdesk

Main tasks

• Planning and System Development:

  • Work with the Supervisor on executing annual plan into workable monthly breakable smart goals

• Relationship management with partners:

  • Act an excellent representative by working diligently to improve SLA;

• IT Security Implementation

  • Work with Supervisor to implement IT Security standards

• Maintain business continuity processes:

  • Make sure user office data backup are implemented technical member of Disaster Recovery Testing

• IT department management:

  • Work with the Supervisor on Identifying training needs for carrier development

  • Do training to users is effectively and efficiently

• End user ICT facilities maintenance

  • Maintain user IT facilities regularly

  • Install, assemble, configure all computer equipment’s

  • Troubleshooting of computers, hardware and software

  • Repair of the hardware and software

  • Work with network admin to maintain network devices

• Data centers facilities maintenance

  • Maintain user IT facilities regularly

  • With supervisor direction Install, assemble, configure all computer equipment’s

  • Troubleshooting of computers, hardware and software

  • Repair of the hardware and software

• Supports end users and branch operations

  • Involves in branches/centers visits for maintenance

  • Ensures all end users operating systems and other applications had valid authorized license

  • Ensures all end users operating systems and other applications are updated patches

• Anti-Virus management

  • Deploy latest patches and database updates

  • Keeping backups of old environments before migrations

• Helpdesk Operations

  • Supervise end-user support SLA is adhered via IT helpdesk; this includes problem solving activities, conflict resolution, escalations.

  • With IT Helpdesk attendants prepare daily helpdesk report

  • Consolidate daily report and makes weekly helpdesk report and submit to your supervisor